Billing Customer Service Representative, PRS
Company: Chubb
Location: O Fallon
Posted on: April 1, 2026
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Job Description:
Description When you grow, Chubb grows. And if you’re the kind
of person who likes to solve problems and help others when they
need it, you could be a perfect fit to grow your career with Chubb
Personal Lines. We’re looking for Customer Service Professionals
who want to provide our agency partners and clients the
best-in-class service experience they want and deserve! You’ll be
the first contact for our customers: answering billing questions,
taking payments, assisting with portal login and navigation, and
general inquiries. Join our team to deliver personalized service
that demonstrates the value of being insured by Chubb. Initial and
ongoing training will include, but is not limited to, Chubb product
offerings and all applicable systems and tools that will enable you
to be a Champion of Service. If you want an opportunity with a
company that places great emphasis on professional and personal
development, cultivates a culture of diversity and inclusion and
one that can offer plenty of growth opportunities, let’s talk! Job
Responsibilities: Phone servicing of billing inquiries, taking
payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content
via incoming telephone calls, text chats and email in a fast-paced,
automated, high-volume contact center environment Assume ownership
and timeliness in handling customer requests in an efficient,
accurate and professional manner Demonstrate the ability to analyze
information to make appropriate decisions and solve problems, while
maintaining a pleasant phone experience for the caller Analytic and
basic mathematic calculation skills, such as percentages, addition,
and subtraction calculations Learn with a high regard for accuracy
of basic knowledge of personal lines insurance principals and Chubb
products Efficiently navigate multiple systems and applications to
research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality
standards within a fast-paced call center Works collaboratively
with team members, and business partners to provide a quality
experience for our agents Know & comply with corporate policies,
regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most
beneficial experience for clients Work overtime as needed Complete
additional tasks and other projects/duties as assigned Ability to
work 40 hours a week on scheduled shift between the hour 8am-8pm
ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be
flexible to work during Saturday hours as scheduled on rotational
basis. Qualifications Customer service experience in a high-volume
client contact call center Strong decision-making velocity in a
fast-paced, high-volume phone contact center environment Effective,
strong, and service focused communication skills, both verbal and
written Proficient in computer skills, Microsoft office,
multi-application navigation and multi-tasking Experience in a
high-volume contact center with a strong focus on superior service
is a plus! Demonstrate professionalism, accountability and taking
personal pride in the handling of billing inquiries, taking
payments, etc., from our valued clients and agency partners Track
record of success in managing competing demands, problem solving
and strong decision velocity Chubb’s ideal team member is someone
with an ongoing desire for professional and personal development,
and is someone who learns with a high regard for accuracy and
best-in-class service Minimum of high school diploma or equivalent
with 1-2 years customer service experience; college degree or
currently pursuing is a plus!
Keywords: Chubb, Florissant , Billing Customer Service Representative, PRS, Customer Service & Call Center , O Fallon, Missouri
