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Remote Federal Customer Support Engineer II

Company: VirtualVocations
Location: Florissant
Posted on: June 24, 2022

Job Description:

A public safety technology company is seeking a Remote Federal Customer Support Engineer II.

Individual must be able to fulfill the following responsibilities:
Resolve technical issues related to general product knowledge, networking, training and software
Build subject matter expertise of all products, solutions, pricing, and policies
Provide customers with a great experience via phone and / or email
Qualifications Include:

Bachelor's Degree
2+ years of customer service experience in supporting software, hardware, eCommerce or web
Proficient with Windows operating systems, mobile devices and cloud-based solutions
Strong analytical and troubleshooting skills with a strong comprehension of internet networking and routing
Proficiency with Microsoft Office
Experience in Salesforce, MS Dynamics, Nexternal, JIRA, InContact, Lync, and Zendesk

Keywords: VirtualVocations, Florissant , Remote Federal Customer Support Engineer II, Engineering , Florissant, Missouri

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