Remote Federal Customer Support Engineer II
Company: VirtualVocations
Location: Florissant
Posted on: June 24, 2022
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Job Description:
A public safety technology company is seeking a Remote Federal
Customer Support Engineer II.
Individual must be able to fulfill the following
responsibilities:
Resolve technical issues related to general product knowledge,
networking, training and software
Build subject matter expertise of all products, solutions, pricing,
and policies
Provide customers with a great experience via phone and / or
email
Qualifications Include:
Bachelor's Degree
2+ years of customer service experience in supporting software,
hardware, eCommerce or web
Proficient with Windows operating systems, mobile devices and
cloud-based solutions
Strong analytical and troubleshooting skills with a strong
comprehension of internet networking and routing
Proficiency with Microsoft Office
Experience in Salesforce, MS Dynamics, Nexternal, JIRA, InContact,
Lync, and Zendesk
Keywords: VirtualVocations, Florissant , Remote Federal Customer Support Engineer II, Engineering , Florissant, Missouri
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