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Director Scaled Customer Success

Company: VirtualVocations
Location: Florissant
Posted on: July 8, 2024

Job Description:

A company is looking for a Director, Scaled Customer Success.

Key Responsibilities:

Coach, develop, and retain a team of 6 high achieving Customer Success professionals
Develop and execute a comprehensive scaled customer success strategy supporting multiple product lines
Lead Voice of Customer engagement and build digital communication programs

Required Qualifications:

3-5+ years of experience leading a team in executing customer success programs in a B2B capacity
Proven record of analytical skills and data-driven decision-making
Experience working cross-functionally and keeping projects on track
Ability to move from ideation to execution with a bias toward action
Advanced working knowledge of Salesforce and Totango is helpful

Keywords: VirtualVocations, Florissant , Director Scaled Customer Success, Executive , Florissant, Missouri

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