Patient Access Supervisor
Company: Assisted Recovery Centers Of America
Location: Saint Louis
Posted on: April 1, 2026
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Job Description:
Description Organization Overview Assisted Recovery Centers of
America (ARCA) is a leader in providing evidence-based treatment
and wraparound services to individuals living with substance use
disorders and co-occurring mental health conditions. As the largest
outpatient provider of Medication-Assisted Treatment (MAT) in the
state of Missouri, ARCA is committed to helping individuals achieve
sustainable recovery and improved quality of life. Position Summary
The Patient Access Team Supervisor is responsible for overseeing
daily operations of the front desk and patient access functions at
both the Olive and Dellwood clinic locations. This role is integral
to ensuring that patients are welcomed with compassion, scheduled
efficiently, and supported throughout their care journey. The
supervisor will lead a team of medical receptionists and patient
access staff, ensuring compliance with ARCA policies and high
standards of customer service. Key Responsibilities • Supervise,
train, and mentor front desk staff and patient access team members
across two clinic locations. • Monitor daily workflow to ensure
efficient and timely registration, check-in, scheduling, and
insurance verification. • Handle escalated patient concerns with
professionalism and empathy. • Maintain accurate documentation and
compliance with HIPAA and other regulatory guidelines. •
Collaborate with clinical, billing, and administrative teams to
ensure a seamless patient experience. • Assist in the development
and implementation of standard operating procedures and front desk
workflows. • Evaluate team performance and provide ongoing coaching
and feedback. • Support onboarding and training of new team
members. • Track and report patient access metrics and make
recommendations for process improvements. Qualifications
Qualifications • High school diploma or equivalent required;
Associate’s or Bachelor’s degree in Healthcare Administration or a
related field preferred. • Minimum of 2 years of experience in
medical reception, patient access, or front office coordination in
a healthcare setting. • At least 1 year of supervisory or lead
experience preferred. • Strong interpersonal and communication
skills with a patient-centered mindset. • Proficiency in electronic
health record (EHR) systems and scheduling software; familiarity
with Carelogic is a plus. • Ability to work independently and
manage multiple priorities in a fast-paced environment.
Keywords: Assisted Recovery Centers Of America, Florissant , Patient Access Supervisor, Healthcare , Saint Louis, Missouri
