Junior Helpdesk Specialist
Company: Usmax Corporation
Location: Saint Louis
Posted on: February 16, 2026
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Job Description:
Job Description Job Description USmax Corporation is seeking a
Junior Helpdesk Specialist to provide customer service support for
customer requests when contacting the Single-Point-of-Contact IT
Service Desk located onsite in St. Louis, MO. The Junior Helpdesk
Specialist will assist in providing technical assistance and
support related to computer systems, hardware, or software, and
respond to queries, run diagnostic programs, isolate problems, and
determine and implement solutions. Duties and Responsibilities:
Respond to email or chat messages for customers seeking help. Walk
customers through problem-solving process. Run diagnostic programs
to resolve problems. Follow up with customers to ensure issue(s)
were resolved. Gain feedback from customers about system usage. Run
reports to determine malfunctions that continue to occur. Create a
ticket in the approved incident management system for all support
calls received or route user support calls to appropriate IT Help
Desk. Utilize Attempt First Call Resolution (FCR) for all requests
received. Provide first contact account resets, unlocking,
troubleshooting, and security issue/error resolution. Perform other
duties as assigned. Required Qualifications: Excellent verbal and
written communication skills Strong understanding of advertising
and communications practices. Ability to demonstrate sound judgment
and be comfortable in a public-facing role. Required Experience:
Operational experience with ServiceNow Experience within the
Intelligence Community Exhibit excellent customer service,
organizational and time management skills Ability to obtain DoD
8140 (formerly 8570.01-M) IAT Level I: A CE, CCNA-Security, CND,
Network CE, SSCP, within 6 months of hire. Ability to work
independently and yet be effective within a team setting. Must be
capable of managing multiple efforts with time related constraints
in a fast-paced contracting environment. Demonstrated ability to
effectively communicate and collaborate with diverse internal and
external stakeholder groups and individuals. Possess a friendly
presence, helpful attitude, good interpersonal skills, and ability
to work well with others. Excellent skills in Microsoft Word,
Excel, and other Office applications. Proficient with Microsoft
Office Applications, and experience working in a home office
setting as well as the ability to train end users on frequently
asked technical issues. Ability to provide technical assistance and
support over the phone, good phone skills, professional demeanor,
and previous customer service experience strongly desired. Good
problem-solving skills: ability to visualize a problem/situation
and think abstractly to solve it. Required Education: High school
diploma or GED and six years of relevant experience; or an
Associate’s degree and four years of experience; or Bachelor’s
degree and two years of experience. Security Clearance
Requirements: Applicants must possess an active TS clearance to be
considered for this position. Candidates will not be able to begin
work until obtaining SCI clearance and must have the ability to
obtain CI Poly Clearance. Work Location / Schedule: Applicants must
have the ability to work shift hours onsite. Shift will be
identified upon hire. Travel Requirements: None USmax Corporation
is an award-winning SBA Certified Woman-Owned Small Business and
leading provider of innovative professional, technical and
enterprise IT services. Our client areas span, national security,
public safety and healthcare markets. Our Commitment to quality and
continuous process improvement is demonstrated by our ISO
9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We
offer complete program life cycle support through a full range of
planning, design, implementation, management, and support services.
Our services based on trust, quality, efficiency, and innovation
drive the mission of our various federal and commercial customers.
USmax is certified by the Commonwealth of Virginia Department of
Veterans Services as a Virginia Values Veterans (V3) Facility and
certified as a V3 Certified Employer. USmax is an avid supporter of
the men and women who have served our country. This certification
recognizes this achievement and furthers our commitment to veterans
and their families. USmax is an Equal Opportunity Employer. Please
see our website to learn more about our employment policies or to
request accommodation to enable you to apply for employment. For
more information about USmax or to apply for a position, visit
www.usmax.com.
Keywords: Usmax Corporation, Florissant , Junior Helpdesk Specialist, IT / Software / Systems , Saint Louis, Missouri
