ATM Performance Analytics & Escalations Manager
Company: Bank of America
Location: Saint Louis
Posted on: April 1, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Position Summary: Oversight of: ATM performance analytics &
reporting for the entire 15,000 machines in the Bank of America
fleet Escalations support for chronic ATM related issues from
Financial Centers/Market Collaborations with applicable teams to
address instability/defects identified in production Partner with
Operational Intelligence team to define/Clarify business needs for
metrics monitoring/automation Engagement with third-party hardware
manufacturing & maintenance vendors to support relationship,
product, & performance management alongside EVM & Sourcing partners
Work with security partners (SOACC) & ATM line of business on
emerging risks for strategic planning and mitigation tactics
Required Qualifications: 5 years of experience working in analytics
and reporting, ideally with ATM performance Good working knowledge
of Bank of America's ATM fleet operations space Analytical and
critical thinker with ability to deep-dive data and draw
conclusions Proficient with MS Office Tools Considerable experience
with ESQ monitoring/dispatching tool and MyCTO SOR dashboards
Desired Qualifications: Ability to engage with and present to
senior leaders within and outside of ATM channel Extensive
experience collaborating across multiple teams JIRA and ORCIT
experience a plus Managerial Responsibilities: This position may
also have responsibilities for managing associates. At Bank of
America, all managers at this level demonstrate the following
responsibilities, in addition to those specific to the role, listed
above. Opportunity & Inclusion Champion: Creates an inclusive team
where members are treated fairly and respectfully. Manager of
Process & Data: Demonstrates and expects process knowledge, data
driven decisions, simplicity and continuous improvement. Enterprise
Advocate & Communicator: Delivers clear and concise messages that
motivate, convey the “why” and connects contributions to business
results. Risk Manager: Leads and encourages the identification,
escalation and resolution of potential risks. People Manager &
Coach: Knows and develops team members through coaching and
feedback. Financial Steward: Manages expenses and demonstrates an
owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and
develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective
team management, structure, and routines. Skills: Influence Risk
Management Solution Design Stakeholder Management Technical
Strategy Development Analytical Thinking Application Development
Collaboration Result Orientation Solution Delivery Process Agile
Practices Architecture Automation Data Management DevOps Practices
Shift: 1st shift (United States of America) Hours Per Week: 40
Keywords: Bank of America, Florissant , ATM Performance Analytics & Escalations Manager, IT / Software / Systems , Saint Louis, Missouri
