Desktop Support Engineer

Company: Concero Technology Group
Location: Florissant
Posted on: November 18, 2020

Job Description:

Responsibilities Respond to escalated service requests from Help Desk associates and other team specialists, working to identify, troubleshoot and resolve routine operator problems and makes or coordinates repairs. Escalates the most complex issues to third-tier team members or other appropriate teams within IT. Responsible for first and second level support and appropriate follow up on IT systems including PCrsquos, printers, servers, and related IT hardware and software. Clearly document and effectively prioritize client requests into ServiceNow. Clearly identify, isolate, document, and define problems resolve them in a timely manner when able, and escalate them to the appropriate teamowner according to SLA processes. Complete required project activities. Install software, desktoplaptops systems and peripherals. Update documentation. Maintain high customer satisfaction by representing IT courteously, professionally, and effectively. Maintain and organize inventories. Manage and organize support information knowledge base. Proactively identify areas of improvement to management, and leadparticipate in solution design. Out of hours contact for any IT related issues including disaster recovery. Follows standard operating procedures, policies direction. Requirements EDUCATION AND EXPERIENCE Required Post-Secondary Education graduate or relevant experience 4 years of technologydesktop support experience Fluent English Language skills both spoken and written Extensive knowledge of Windows desktop environment and MACs Knowledge of Windows Server environment administration (AD, Exchange) Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks Ability to work efficiently as part of a team environment Ability to work well independently and be proactive with task and time management Ability to diagnose software and hardware problems Effective oral and written communication skills Effectively manage relationships with all levels of internal stakeholders SKILLS AND ABILITIES Required A, Network Microsoft Certified Desktop Support Technician preferred Proficient with Windows desktop environment (Win 10 Microsoft Office) and MACs Proficient with Basic TCPIP networking VoIP Telephony Windows Terminal Server end user support Mobile device support - Blackberry iPhone Printer technologies Video conference meeting room technology Dell workstation hardware Excellent communication organizational skills Strong telephone and customer service skills Strong analytical and problem solving skills Availability to work overtime, as required

Keywords: Concero Technology Group, Florissant , Desktop Support Engineer, Other , Florissant, Missouri