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Help Desk Analyst II

Company: Robert Half
Location: Florissant
Posted on: November 19, 2020

Job Description:

Description Robert Half Technology is looking for a Help Desk Analyst II to join our client's team. You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. Can you represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services? If so, this Service Desk Analyst job might be for you. This position has duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. You'll mostly be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Another important piece of knowledge candidates should have is an understanding of Incident, Problem, Change Management and other processes, in addition to how these processes work together to provide superior support and high availability of our business. You will be successful at this Analyst job if you can cover alternative shifts when needed. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a short-term temporary-to-full-time opportunity. This Help Desk Analyst II role will be located in the Fenton, Missouri area and will be a short-term temporary-to-full-time position. What you get to do every day - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes - Provide guidance to Tier 1 support and team members - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards Requirements - 3 years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Ability to multitask and communicate effectively with individuals of all backgrounds - Applicants should have a combination of superior customer service skills and technical aptitude - Strong problem-solving skills - If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred - Solid understanding of Application Support - Microsoft Office 365 experience required - Can work independently with minimal supervision - Experience in one or more programming or scripting language - Strong communication and interpersonal skills - We really want someone with ITIL certification for this job Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Florissant , Help Desk Analyst II, Other , Florissant, Missouri

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