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Service Desk Tier 1 Technician

Company: Kforce Technology Staffing
Location: Florissant
Posted on: November 21, 2020

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking a Service Desk Tier 1 Technician in Fenton, MO. Job Description Provides assistance to technology users. No direct reports. No budgetary responsibility Reporting and Working Relationships Reports to Mgr IT or Mgr IT (SR) as appropriate. Principle Responsibilities 85 End-user remote desktop support to identify and repair IT systems for employees Serves as contact center agent primarily communicates with customers via telephone some email, chat and walk-ins Works with others in the department to perform routine issue resolution 15 General end-user assistance and after-hours IT support Scheduled rotation of after-hours on-call support for customers Provide general end-user assistance for software installation, problem resolution, cyber security reporting (phishing attempts), and other duties as required REQUIREMENTS Associates, Bachelor degree or equivalent experience 1-2 years of experience within a technology related field Ability to work independently and in team environments Ability to analyze situations, negotiate and position solutions towards Must be able to create a positive and lasting experience with customers Must be able to think critically to identify root causes of issues and communicate effectively with end-users Able to interpret IT strategic plans and formulate decisions that align with strategic goals Has basic skills and understanding of Microsoft Office products, Citrix virtual desktops, Active Directory, VPN, iOS and Android, and both Windows and Mac operating systems Has basic knowledge of information systems and network infrastructure with the ability to identify issues and escalate to the appropriate support group Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Florissant , Service Desk Tier 1 Technician, Other , Florissant, Missouri

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