NOC Analyst (2nd Shift)
Company: SBS Creatix, LLC
Posted on: November 21, 2020
Monitor infrastructure (servers, network, applications, etc.)
utilizing SolarWinds and Network Node Manager for faults or
performance problems. Perform triage and escalate issues to support
teams. ?Provide information to support teams as needed to resolve
issues. Troubleshoot issues as they arise and escalate as needed.
Configure monitoring tools to provide availability and performance
metrics. Manage automation jobs via cross-platform scheduling
software (Zena, JAMS, SureSync). Thoroughly document all incidents
and requests in the ticketing system. Ability to create and
maintain department knowledge base documents and procedures.
Intelligently troubleshoot server, network, firewall, and
enterprise automationfile transfer issues. Communicate in a
courteous and professional manner, supplying the appropriate
information. Manage and facilitate bridge lines during outage
situations. Document all issues in the ServiceNow ticketing system.
Excellent communications to all levels of the organization from
technical engineers to senior leadership. Qualifications 2-4 years'
experience in a network or similar operations center environment,
or general infrastructure support experience, preferably with at
least one-year providing direct customer support. Monitoring
experience to include setting up monitors, preferably in
SolarWinds. Ability to learn quickly and adapt to new technologies
and processes. Windows Server experience. Linux Server experience.
VMware experience. Understanding of network fundamentals. Network
and server monitoring experience. General exposure to scripting
languages, i.e. PowerShell, Python (preferred). Cisco experience
with routers, switches, and firewalls (preferred). Help design,
implement, troubleshoot, analyze, and maintain the IT
infrastructure, including network connectivity and utilization,
server administration, backup and restore. The hours of coverage
for 2nd shift are as follows 4 PM ndash 12 AM. The person will
start on first shift to receive training for two weeks, then move
to 2nd shift. The shift will fluctuate between days but can include
weekends i.e., Wednesday to Sunday, or Sunday to Thursday or some
combination of days, including holidays.
Keywords: SBS Creatix, LLC, Florissant , NOC Analyst (2nd Shift), Other , Florissant, Missouri
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