Customer Operations Specialist
Company: Hinduja Global Solutions
Location: Florissant
Posted on: February 18, 2021
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Job Description:
EOE STATEMENTWe are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law. -DESCRIPTIONHGS North America -is
currently looking for a Customer Operations Specialist to support
our client Bayer Crop Science.--HGS- is a world leader in Customer
Relationship and Business Process Management.- With a global
footprint and over three decades of experience, we have helped our
clients deliver exceptional results.- We develop and implement some
of the best-known processes and practices to deliver a
comprehensive range of industry-specific solutions.- We deliver
seamless service to some of the world's most recognized brands out
of and across North America, Europe and Asia.Principal Duties and
Responsibilities: Accountable to complete transactional tasks
serving as the front-line contact for questions & support in
delivering expected SLAs & customer experiences in accordance with
each Brand Family's expectations using assistance and guidance from
the Customer Process Coordinator.-- Manage inbound 800# calls
across all Regions from customer, partners & Field Sales- -
Representatives- Create new orders from structured input phone,
email, SAP & Salesforce- Execute and monitor transactions to enable
delivery of product and billing; monitor-backorders- Execute
transactional reconciliation for dealer-to-dealer /
customer-to-customer stock-transfer- Initiate country stock
transfers and trigger local deliveries- Maximize effectiveness
through appropriate system and technology usage while- - - - - -
documenting-all customer interactions in Customer Relations
Management Software- - - (SalesForce)- Provide transactional
support with account reconciliation.- Ensure completion of all
necessary forms (e.g. to document legally binding-agreements).-
Initiate approval requests to overcome various blocks (pricing,
credit set up in-system).- Identifying & delivering
cross-functional solutions to achieve Operational excellence for
the- - -Brands and Regions.- Stimulate efficiency of order
management, support regional & brand standardization-for-
-SAP-transactional and support processes.- Execute transactions
associated with complaints and returns, including logging,- -
-investigating-and resolving requests in the system.Skills
required:
Keywords: Hinduja Global Solutions, Florissant , Customer Operations Specialist, Other , Florissant, Missouri
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