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Member Service Representative (Personal Banker)

Company: Neighbors Credit Union
Location: Florissant
Posted on: June 6, 2021

Job Description:

Are you searching for a career opportunity where you will utilize your awesome customer service, sales and people skills, then this is the position for you!  Do you enjoy helping people achieve their goals? If you want to join a growing organization that values employees and prioritizes their professional development, then this is the position for you!


Who you are:

As an Member Service Representative, you are the face of Neighbors.  You will have in-depth interactions with our members, uncovering their financial needs and helping them find solutions among our awesome products and services.  Neighbors provides opportunities to grow and advance your career. 


Who we are:

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St. Louis. Here our employees have a simple purpose: to provide awesome member experiences. At Neighbors Credit Union, you will be part of a team that always puts people before profits.


Our Mission:

Providing awesome member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.



The primary responsibility of this role is to assist members by offering credit union products or services to ensure the member’s financial success. Establishes relationships with members and potential members to achieve sales and service goals as well as provide quality member service.


As a successful Member Service Representative you will:

  • Build trusting relationships with our members
  • Uncover member needs and match the right product
  • Create a positive experience with every member contact
  • Share expert product knowledge and educate customers on use
  • Investigate sales opportunities in person and by phone
  • Earn incentive pay for the added value you bring to the organization
  • Be recognized for your “extra mile” efforts


  • Minimum of three years experience in the lending or member services area of a credit union or other financial institution preferred.
  • Ability to communicate well with associates and members, both verbal and written.
  • Courtesy, tact and diplomacy are essential elements of the job.
  • $15.00 - $16.40 / Hr.


Total compensation includes competitive base pay, monthly incentives, medical, dental, life insurance, 401(k) with matching contributions, paid vacation time, paid sick time, paid personal time and paid holidays.



Keywords: Neighbors Credit Union, Florissant , Member Service Representative (Personal Banker), Other , Florissant, Missouri

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