Hospitality Service Support
Company: Hooters of America
Location: Florissant
Posted on: August 3, 2022
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Job Description:
The mission of Hooters is to "Make People Happy" and the
Hospitality Service Support position strives to provide an
exceptional experience for our guests including a sincere positive
greeting, quick and efficient service and a clean and friendly
atmosphere. You will have the opportunity to be cross trained in
three areas of responsibility. Performing the Host role; ultimately
responsible for greeting the customer immediately when they enter
Hooters. This position must possess a personal and energetic
personality to welcome and seat guests ensuring their needs are
accommodated. The Host recognizes and knows how to assist parties
with children, large parties, businessmen/women and all other types
of people that enter Hooters doors. The Host controls the flow of
the restaurant through seating and to alleviate Hooters Girls from
getting multiple tables at one time to ensure each guest gets an
excellent service experience. The Host must be aware of new menu
items and specials and be able to answer all questions about the
menu. The Host may also act as the person responsible for selling
Merchandise. Preforming the To-Go role; taking orders via phone,
delivery service apps/tablets, online orders, and walk-in guests.
This role time, and order accuracy. Additional duties of this
position will include suggestive selling, ensuring order accuracy,
orders packaged accurately, and receiving payment. The To-Go
position must be aware of new menu items and specials and be able
to answer all questions about the menu. Performing the Staff role;
maintaining cleanliness and sanitation of various areas of the
restaurant to include the parking lot, Front of House, and
restrooms. This role plays a significant part of the guests'
perception of the atmosphere. Attention to detail of restaurant
needs in all aspects of staff support responsibilities. Keeps all
wait stations full stocked and maintained. If applicable, Staff may
assist in stocking and cleanliness of the Hooters bar area and
performing Food Runner task. The ability to prioritize multiple
tasks to ensure operations run efficiently is important. All
employees will be required to embrace the Company's core values:
Show You Care, Elevate the Spirit, Respect Everyone, Values
Feedback, and Exceeds Expectations.a. Guest Happiness - Food &
Beverage Quality Assurance - Order Accuracy - Speed of Service -
Accurate Food Presentation - Friendly & Attentive Customer Service
b. Financial Management - Responsible Cash Handling c. Brand
Operating Standards - Welcoming, Personal, & Courteous - Ensures
Proper Sanitation and Food Handling - Prepared, in Uniform &
Punctual for Shift - Cleanliness d. Other - Menu Knowledge -
Rotation Seating - Aware of Events & Specials - Sense of Urgency -
Store Events Spokesperson - Ensures Proper Sanitation and
Cleanliness of Sell Windows and Wait Stations - Facility
Maintenance and Cleanliness - Ensures Products are Available for
FOH Employees --- Must be 17/18 years of age or older--- Customer
Service Skills--- Basic Mathematical Computations Skills--- Ability
to Promote Brand Integrity--- Ability to Maintain Professionalism
at All Times--- Ability to Communicate Clearly--- Ability to Work
Well with Others--- Ability to Multi-Task within a Fast-Paced
Environment--- Ability to Adapt to Change --- Menu Knowledge---
Knowledge of Sanitation and Use of MSDSAll applicants applying for
a position involved in the service of alcoholic beverages must have
a valid ServSafe alcohol certification, and all applicants must
have any other legally required certification prior to beginning
work and in order to be eligible to work for Hooters. The applicant
will not be compensated for the completion of any training required
to get the required certification, and gaining such certification
does not guarantee the applicant continued employment.Hooters of
America LLC. is an equal opportunity employer and committed to
workplace diversity. M/F/D/V are encouraged to apply
Keywords: Hooters of America, Florissant , Hospitality Service Support, Other , Florissant, Missouri
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