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Patient Access Lead (SSM Health) - St. Charles, MO

Company: UnitedHealth Group
Location: Florissant
Posted on: March 19, 2023

Job Description:

$3,000 Sign On Bonus For External Candidates Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together. The Patient Access Leadfunctions as an integral member of the team and is the first point of contact for all persons inquiring about the providers practice. The primary role is to organize the practices daily activities and paperwork. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules between the hours of 6:00am - 8:00pm. It may be necessary, given the business need, to work occasional overtime, every other weekend and/or rotating holidays. Our office is located at 711 Veterans Memorial Pkwy, St, Charles, MO 63303. Primary Responsibilities:

  • Leads or coordinates shift operations of assigned activities, resources, and staff
  • Serves as a technical or functional resource and performs similar duties with staff
  • Assigns, monitors, and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
  • Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
  • Identifies and corrects any errors found in the registration information
  • Makes decisions on behalf of PAS management in their absense related to PAS policies and procedures
  • Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations
  • Identifies outstanding balances from patients previous visits and attempts to collect any amount due
  • Provides feedback to direct manager for implementation of process improvements, as evidenced by quality audits, trends and completed process improvement action items
  • Works on Special Projects as needed
  • Performs the duties of a Patient Access Specialist
    Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • High School Diploma / GED (or higher)OR equivalent experience
    • 1+ years of Patient Access and/or Patient Registration experience
    • 2+ years of experience analyzing and solving complex customer problems
    • Ability to work a full-time variable schedule (8-hour shift) between the hours of 06:00AM - 08:00PM,including the flexibility to work occasional overtime, every other weekend and/or rotating holidays per business need
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
      Preferred Qualifications:
      • 1+ years of experience with prior authorizations
      • 1+ years of team lead experience in patient access
      • Experience with Microsoft Office products
      • Working knowledge of medical terminology
      • Understanding of insurance policies and procedures
      • Experience in insurance reimbursement and financial verification
      • Experience with EPIC program
      • Ability to perform basic mathematics for financial payments
      • Experience in requesting and processing financial payments
        Soft Skills:
        • Strong interpersonal, communication and customer service skills
          Physical and Work Environment:
          • Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset
            To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SM **PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Keywords: UnitedHealth Group, Florissant , Patient Access Lead (SSM Health) - St. Charles, MO, Other , Florissant, Missouri

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