Mgr, NOC
Company: SPECTRUM
Location: Saint Louis
Posted on: April 16, 2024
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Job Description:
JOB SCOPE -Responsible for the management of Charter Network
Operations Center responsible for day to day activities of the
Network Operations technical staff and network performance issues
as they arise Also responsible for the timely execution of business
improvement initiatives to ensure continuous improvement of Network
& Services availability (uptime).DUTIES AND RESPONSIBILITIES
-Responsible for day to day activities of the Network Operations
technical staff and network performance issuesProvides leadership
in network operations support in a 24/7 operating environment.Leads
team of technical (IP/Transport, Voice, Video/Voice) engineers with
the goal of restoring service remotely and with urgency.Meets very
aggressive network availability, MTTR, and ticket handling
objectives while providing hands-on leadership during network
events.Drives technical staff to monitor and resolve customer
issues and accomplish objectives by being a role model to impress
upon staff to be self-motivated with the ambition to problem-solve,
learn and create their own mechanisms for resolving issues and most
importantly, communicate effectively with the ability to work in a
team environment.Escalation point of contact for all major
issues.Responsible for staying on top of all event, incident, and
requests/change management for their discipline.Ensures timely and
accurate notification of network issues are being communicated to
the business and that all outages are being escalated accordingly
with our vendor/carrier partners.Ensures that all process and
procedures have been implemented, understood and followed for their
responsible shift.Ability to multi-task and solve multiple trouble
issues simultaneously in a high stress environment.Coach and mentor
teams to ensure personnel are working issues as efficiently and
accurately as possible in a team oriented professional
culture.Ensure all Root Cause Analysis (RCAs) are completed
accurately and timely, with the ability to present to executive
leadership.Participates in change control committee, providing
input into all changes/additions to network to ensure minimal
disruption to production system.Resolves any scheduled maintenance
or major outage issues escalated from direct reports.BASIC /
MINIMUM QUALIFICATIONSBachelor's degree in Computer Science,
Engineering or related field, and / or equivalent work
experienceMinimum of eight (8) years of Engineering work
experienceMinimum of six (6) years of experience in Network
troubleshooting in a 24x7 Operations CenterMinimum of two (2) years
of direct management experienceMust be able to work the following
shift: Wednesday thru Saturday from 9:00PM - 7:30AM -ADDITIONAL JOB
QUALIFICATIONSAbility to supervise and motivate othersAbility to
work with others to resolve problems, handle requests or
situationsDemonstrated telephone, communications, interpersonal
skills and ability to follow established guidelines, policies, and
proceduresUnderstanding of IP networking fundamentalsDemonstrated
ability to multi-task and manage multiple initiatives/projects in
the execution of daily operationsKnowledge and experience with
Network and Element Management toolsExperience with cable, voice
and data communications networks, and associated elementsAdvanced
ability to isolate and troubleshoot failed equipment, facility
issues and other components of network (Cisco Data & Optical
Networking)PREFERRED QUALIFICATIONS -Highly skilled in analysis of
and documentation of root-cause analysisAdvanced knowledge of tools
used in monitoring the network including Remedy, HP, OpenView Cisco
Works, Micromuse Netcool, and Cacti.Advanced understanding of
internet protocols such as layer 4 switching and BGPDaily
understanding Fortigate firewallsWORKING CONDITIONSOffice
ConditionsWork in a 24x7 Network Operations EnvironmentAfter-hours
on call responsibilities ENO510-NOC 2024-31463 2024 Here, employees
don't just have jobs, they build careers. That's why we believe in
offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.Get to Know Us Charter Communications is known in
the United States by our Spectrum brands, including: Spectrum
Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum
Enterprise and Spectrum Reach. When you join us, you're joining a
strong community of more than 100,000 individuals working together
to serve more than 32 million customers in 41 states and keep them
connected to what matters most. Watch this video to learn more.Who
You Are Matters Here We're committed to growing a workforce that
reflects our communities, and providing equal opportunities for
employment and advancement. EOE, including disability/vets. Learn
about our inclusive culture.
Keywords: SPECTRUM, Florissant , Mgr, NOC, Other , Saint Louis, Missouri
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