IT Help Desk Specialist
Company: Disability Solutions
Location: Saint Louis
Posted on: May 7, 2024
Job Description:
Job Summary IT Support Specialist - Job DescriptionPosition
SummaryThe IT Support Analyst is responsible for providing 1st
level of support and resolving IT problems that are relatively
simple in nature. For all our corporate offices as well as users
out in the field. This includes internal assistance at
headquarters, overhead staff that is working remotely, or overhead
staff that is working out of one of GardaWorld's branches.Essential
FunctionsReasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
- Serves as help desk tier 1 support for hardware and software
for both remote and onsite users
- Evaluates, prioritizes, resolves problems and requests, or
escalate to appropriate support areas.
- Acts as the front-facing support liaison for all technical
issues
- Acts as a liaison between customers and senior technical
staff
- Supports a wide variety of network and software
applications
- Adds user to distribution groups inside of Active
Directory
- Maintains and supports telephone equipment
- Maintains updated and accurate inventory lists
- Maintains and creates documentation of IT processes
- Performs other duties as assignedRequired Education and
Experience
- Associate degree, completion of coursework at a technical
school or an equivalent amount of relevant experience
required.
- 1-3 years of experience in an IT Support position is required
Ideal skills/Qualifications
- Professional, self-motivated, flexible, and able to meet
deadlines under a high-volume workload in a fast-paced, constantly
changing environment
- Strong technical understanding of all types of technology,
including mobile and softphones
- Self-starter and demonstrated the ability to prioritize and
manage multiple demands.
- Ability to work effectively as part of a team and interact with
all levels of the organization
- Attention to detail and strong organization and communication
skills
- Excellent customer service skills
- Excellent problem-solving skills
- Ability to interpret a variety of instructions in written or
verbal form
- Positive attitude, ethics, and values which support our
company's values, team, environment, and a high-performance
culture
- Must successfully pass an extensive background screening which
may include criminal record checks (local, state, and federal),
drug test, skills assessment test, interviews, and personality
profile
- A negative result on pre-employment drug screenWork
EnvironmentThis job operates in a professional office environment.
This role routinely uses standard office equipment.Physical
DemandsThe physical demands described here are representative of
those which must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is occasionally required to stand; walk,
sit; use hands to finger, handle, or feel objects, tools or
controls; reach with hands and arms; climb stairs; talk or hear.
The employee must occasionally lift or move office products and
supplies, up to 20 pounds.Position Type/Expected Hours of WorkThis
is a full-time position, hourly, non-exempt position. This is a
Monday-Friday in-office job with on-call rotation during the week
and on weekends. Applicant needs to be flexible with what hours
they can work as they may change due to different demands
throughout the year. This position may require occasional long
hours and weekend work.Travel
- Very little, if any, overnight travel is requiredOther
DutiesPlease note this job description is not designed to cover or
contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time,
with or without notice.
Keywords: Disability Solutions, Florissant , IT Help Desk Specialist, Other , Saint Louis, Missouri
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