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Business Analyst - Cust Ops

Company: SPECTRUM
Location: Florissant
Posted on: May 4, 2021

Job Description:

JOB SUMMARY
The Business Analyst serves as a liaison between the Mobile Customer Operations team (Customer Service, Billing, Credit Services, and Shared Services) and the IT, Technology Services, and Product organizations, as well as vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization?s systems and capabilities.
As a Business Analyst, the candidate provides complex analysis services, translating user needs into detailed specifications to allow Information Technology, Billing, and other organizations to deliver an appropriate solution. The candidate plans test efforts including authoring test cases and organizing operational SMEs during execution.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner?s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Assist in business process redesign and documentation as needed for new technology.

Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners within one business function to align technology solutions within business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Develop test plans and coordinate software testing.

Perform other duties as assigned.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Excellent interpersonal skills and ability to present performance feedback effectively
  • Excellent presentation skills with small- to medium-sized groups
  • Strong analytical ability
  • Ability to work independentlyEducation
    Bachelor?s degree in business administration, computer science or related field or equivalent work experience

    Tools
    Office suite (Powerpoint, Word, Outlook, Excel, etc)
    Application Lifecycle Manager
    Visio

    Related Work Experience
    Procedural documentation and project implementation experience


    PREFERRED QUALIFICATIONS
    Skills/Abilities and Knowledge
    Demonstrated defect management and technical process flow abilities

    Education
    CBAP (Certified Business Analysis Professional) Certifications

    Related Work Experience
    5 years of call center/customer service operations management experience
    2 years of Mobile industry experience preferred
    2 years of User Acceptance or Quality Assurant testing


    WORKING CONDITIONS
    Normal office conditions
    Travel as needed (0-25%)



    For more information on Spectrum?s benefits, please click .

Keywords: SPECTRUM, Florissant , Business Analyst - Cust Ops, Professions , Florissant, Missouri

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